On April 1, 2021, we are moving all of our QuotaGuard Support Documentation to 


https://quotaguard.github.io/qg-docs/


 Please Update Your Support Bookmarks


 Documentation for this article will be maintained at 


https://quotaguard.github.io/qg-docs/quickstart-ruby 


Please click on the above link to ensure you are reading 

the most recent and updated documentation.

When you see a QuotaGuard error of 2297 - or are sent to https://status.quotaguard.com/oops.html - then this is possibly an error that relates to Inbound proxies that have exceeded their monthly quota and have been suspended by our system after attempts to contact the user (to update the plan) have been unsuccessful.

 

Steps to Fix QuotaGuard Error 2297: 

 

A) Log into your QuotaGuard account and follow these instructions to change your plan to one that covers the usage for the current month :

 

Azure : https://blog.quotaguard.com/how-to-upgrade-quotaguard-on-microsoft-azure/

Direct Service : https://blog.quotaguard.com/how-to-change-plans-using-our-direct-service/

Heroku : https://blog.quotaguard.com/how-to-upgrade-quotaguard-static-on-heroku/

 

B) After changing the plan to an appropriate level, the subscription plan service will update each account every 10 minutes, on the "0" minute, to reflect "Active" instead of "Suspended".  Please wait until you see the time pass 10, 20, 30, 40, 50, or the start of the hour and verify that your QuotaGuard service is working. 

 

C) Verify your QG integration is now working.  If it is not, write us at Support so we can verify that everything processed correctly with the upgrade and the service is now in good standing. 

 

D) *Optional Recommendation* - Make sure we (Quotaguard) have an email address on file that you actually will receive when your account is approaching its quota, exceeds its quota, and we reach out to you.  Some accounts have generic Accounting or unmonitored emails and we have no way to reach you to tell you your account is over its limit. 

This is the #1 reason subscriptions are suspended, not because there's an issue, but because we can't reach customers to discuss how to resolve account questions.  

 

If you account has a generic or unmonitored email address, please send us an email at Support so we can update your contact information.

 

If you have questions, or if this solution doesn’t work or fit your use case, please reach out to us at Support so we can help figure it out with you.


Working with sensitive data, like HIPAA, Financial, or Personally Identifiable Information (PII)? 

    Then you will want to check out our QuotaGuard Shield solution, it's the same as QuotaGuard Static, but with stronger end to end security for your requests. We can also help migrate current Static customers to Shield for free, just reach out to us at Support to request assistance.